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  1. Sakai
  2. SAK-29107

People find "Forgotten your password" awkward

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    Details

    • Type: Task
    • Status: Verified
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 10.4
    • Fix Version/s: 10.5
    • Component/s: Login
    • Labels:
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      Description

      I surveyed 10 American English speakers and all 10 preferred b or c below:

      a) Forgotten your password?

      b) Forgot your password?

      c) Forgot password?

      Facebook uses (b). Google used to use (b) but now does a "Need help?" that leads to additional questions.

      The question was answered here: http://english.stackexchange.com/questions/670/is-it-correct-to-use-forgot-password-or-forgotten-password
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      Forgot password?

      This is short for "You forgot your password?" which is simple past which specifies something that happened at a specific time in the past, namely, right when you came to the site, it was then that you "realized you forgot your password".

      Forgotten password?

      This is short for "Have you forgotten your password?" which is present perfect which means starting at some point in the past and continuing up to and including the present.

      So technically the second is correct if you are describing the psychological act of forgetting. But it sounds odd since the question is really asking, "Did you just try to remember your password and you forgot it at that moment?"

      So my vote is for "Forgot your password?

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                  Assignee:
                  ottenhoff Sam Ottenhoff
                  Reporter:
                  ottenhoff Sam Ottenhoff
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                    Updated:
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