Details
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Type:
Bug
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Status: OPEN
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Priority:
Major
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Resolution: Unresolved
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Affects Version/s: 10.8 [Tentative], 11.4, 11.5 [Tentative], 12.0, 12.1, 12.2, 12.3, 12.4, 19.0
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Fix Version/s: None
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Component/s: Email Archive
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Labels:
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Environment:https://trunk-mysql.nightly.sakaiproject.org/portal/
Windows 10 Chrome Version 69.0.3497.100 (Official Build) (64-bit)
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Test Plan:
Description
Issue: If certain special characters generated by fonts (e.g. some Microsoft Office emojis from the font called Segoe UI Symbol) are inserted into an email, the email will not send correctly to Email Archive. Instead, the email archive will register a blank message with the subject: No subject and no sender name shown in the From column.
Email Archive should ignore problematic characters and strip them out of messages (possibly replace them with an indication that something was removed) rather than returning the no subject, no sender semi-silent failure that users see currently.
At least 10 users at UVA have experienced this issue over the past couple years, with three this month, perhaps due to a general increase in the use of emoticons.