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  1. Sakai
  2. SAK-41953

Overview messages(chat) synoptic tool serious UI issues

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    Details

    • Type: Feature Request
    • Status: OPEN
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: 12.6, 19.2, 20.0
    • Fix Version/s: None
    • Component/s: Chat
    • Labels:
    • Test Plan:
      Hide
      1. In the chat tool, create multiple chat rooms.
      2. Send a few messages in each room from different accounts. If possible, send in a semi random fashion to mix users and rooms up more completely. Send at least 15 total.
      3. Go to overview, and look at chat synoptic tool.
      4. Notice how the different messages are only organized by time, not by room or user.
      5. If present, go to options tab and try to change the number of messages shown.
      Show
      In the chat tool, create multiple chat rooms. Send a few messages in each room from different accounts. If possible, send in a semi random fashion to mix users and rooms up more completely. Send at least 15 total. Go to overview, and look at chat synoptic tool. Notice how the different messages are only organized by time, not by room or user. If present, go to options tab and try to change the number of messages shown.

      Description

      1. Issues
        1. Messages from multiple chat rooms are intermixed without discrimination
        2. Messages are organized chronologically with the newest at the top, making it difficult to follow the thread of conversation
        3. Chat room, user name, date and time are all on one line underneath the message itself, making it difficult to tell who is typing and where.
        4. Options button does not affect the tool at all(12.6)
      2. Possible Solutions(mutually exclusive)
        1. Use more as a notification center, where each room is shown with its most recent message and the number of unread messages in a badge, similar to iMessage
        2. Only show unread messages from other users, with different rooms clearly labelled
        3. Make clear lines between messages, and make the user and the room the focus, instead of the content of the message. The tool is meant to tell the user there are messages, not for the user to read their messages.
        4. Organize chronologically oldest to newest, like in the chat itself, and only show the last few messages from unopened chats.

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                  Assignee:
                  Unassigned Unassigned
                  Reporter:
                  tkelsey2 Thomas Kelsey (Inactive)
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                    Dates

                    Created:
                    Updated:

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