Details
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Type:
Feature Request
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Status: OPEN
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Priority:
Major
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Resolution: Unresolved
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Affects Version/s: 12.6, 19.2, 20.0
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Fix Version/s: None
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Component/s: Chat
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Labels:
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Test Plan:
Description
- Issues
- Messages from multiple chat rooms are intermixed without discrimination
- Messages are organized chronologically with the newest at the top, making it difficult to follow the thread of conversation
- Chat room, user name, date and time are all on one line underneath the message itself, making it difficult to tell who is typing and where.
- Options button does not affect the tool at all(12.6)
- Possible Solutions(mutually exclusive)
- Use more as a notification center, where each room is shown with its most recent message and the number of unread messages in a badge, similar to iMessage
- Only show unread messages from other users, with different rooms clearly labelled
- Make clear lines between messages, and make the user and the room the focus, instead of the content of the message. The tool is meant to tell the user there are messages, not for the user to read their messages.
- Organize chronologically oldest to newest, like in the chat itself, and only show the last few messages from unopened chats.