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  1. University of Michigan
  2. UMICH-611

Feed commented Automated Bug Reports (ABRs) into ITSM

    Details

    • Type: Task
    • Status: OPEN
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: CTools 2.7.2A
    • Fix Version/s: None
    • Component/s: CLE: Other
    • Labels:

      Description

      CTools/Sakai generates automated bug reports in response to various system conditions. Users encountering these conditions are given an option to enter a comment in a field provided in the error screen they are taken to. It is felt that any user who enters a comment deserves a response from support, usually a prepared text that advises the user on how to resolve a given error persistently thrown by the system. Occasionally, these errors do lead to a problem that needs to be addressed in the application.

      Currently, Jeff (c'est moi), has a filter in his email client that auto-forwards commented ABRs to Tier 1 support, however, he should be removed from the critical path for this function. Perhaps set up an email account somewhere for this express purpose?

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                Assignee:
                umich-dev UMich Developers
                Reporter:
                ziegler1960 Jeff Ziegler
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                  Dates

                  Created:
                  Updated: