CTools/Sakai generates automated bug reports in response to various system conditions. Users encountering these conditions are given an option to enter a comment in a field provided in the error screen they are taken to. It is felt that any user who enters a comment deserves a response from support, usually a prepared text that advises the user on how to resolve a given error persistently thrown by the system. Occasionally, these errors do lead to a problem that needs to be addressed in the application.
Currently, Jeff (c'est moi), has a filter in his email client that auto-forwards commented ABRs to Tier 1 support, however, he should be removed from the critical path for this function. Perhaps set up an email account somewhere for this express purpose?